Delivery

Returned packages or failed deliveries

In the case where Australia post or DHL is unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Bassike is not liable for pay

Deliveries

Bassike does not authorise parcels to be left unattended for safety and security reasons and a signature will be required upon delivery. If you are not home to sign for your parcel at the time of delivery your parcel will be delivered to your local p

Same day shipping

All orders placed before 12pm AEST on weekdays will be processed and shipped on the same business day. orders placed after 12pm AEST on weekdays will be processed and shipped on the next business day. Orders placed on a weekend day will be processed

Duties and taxes

Additional customs fees may apply and are determined by your local customs authority. These may include sales tax and import duties. Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning any applicable duties, taxes or fees must be paid o

Dispatch locations

Orders are shipped out of our warehouse located in Sydney NSW, along with our 8 retail stores located in Sydney, Melbourne and Brisbane.

In-store click and collect

Yes. Click and Collect is available for online purchases at all Bassike locations within Australia. Orders placed before 3pm AEST will be available for same day collection during normal trading hours. Visit our stores page, or use the find in store f

Order not received

If your order has not arrived within the specified dates given by the shipping carrier and has significant delays, please contact [email protected] as soon as possible. Our customer care team will open an investigation with the shipping carrie

Split orders

Orders may be shipped in multiple deliveries if items are in different locations. You will receive a separate shipping email with tracking for each parcel, and a second notification when remaining items are dispatched.

Shipping policy

Orders placed before 12pm on weekdays will be processed and shipped the same business day (excludes public holidays). Please note slight shipping delays may occur during peak promotional periods. WITHIN AUSTRALIA. Standard Delivery: Flat rate of $10.

International Shipping Policy

All international orders are shipped via DHL Express and delivered within an estimated 3–8 business days depending on your shipping location (Please note DHL will not deliver to PO Boxes). A more accurate shipping time will be calculated at checkout

International Duties & Taxes

All prices are displayed in your selected currency. Pricing may vary between markets and may fluctuate due to exchange rate movements and local pricing adjustments. All product prices are inclusive of applicable duties and taxes — what you see is wha

International Returns

International returns are managed through Refundid and fulfilled via DHL. Duties and taxes are non-refundable. For orders where duties and taxes are paid at checkout, these amounts will be deducted from your return. ONLINE. We want you to be complete