Delivery

What shipping services do you use?

Bassike orders shipped within Australia are shipped by Australia post e-parcel. Orders shipped internationally are shipped by DHL express.

What happens with returned packages or failed deliveries?

In the case where Australia post or DHL is unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Bassike is not liable for pay

Do I have to sign for my order?

Bassike does not authorise parcels to be left unattended for safety and security reasons and a signature will be required upon delivery. If you are not home to sign for your parcel at the time of delivery your parcel will be delivered to your local p

Will my order be dispatched the same day?

All orders placed before 12pm AEST on weekdays will be processed and shipped on the same business day. orders placed after 12pm AEST on weekdays will be processed and shipped on the next business day. Orders placed on a weekend day will be processed

Do I have to pay duties and taxes?

Orders shipped outside of Australia, are not inclusive of duties and taxes and will be shipped DDU (delivery duty unpaid). You are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon a

Where are orders dispatched from?

Orders are shipped out of our warehouse located in Sydney NSW, along with our 8 retail stores located in Sydney, Melbourne and Brisbane.

Do you offer click and collect from store?

Yes. Click and Collect is available for online purchases at all Bassike locations within Australia. Orders placed before 3pm AEST will be available for same day collection during normal trading hours. Visit our stores page, or use the find in store f

My order still hasn't arrived, can you help?

If your order has not arrived within the specified dates given by the shipping carrier and has significant delays, please contact [email protected] as soon as possible. Our customer care team will open an investigation with the shipping carrie

What is your shipping policy?

Australia & New Zealand. Bassike Australia ships to all destinations within Australia and New Zealand. Our Australian postage charges are:Free standard delivery (2-7 days) for all orders over $200AUD with Australia Post. $10 standard delivery (2-7 da

Why have I only received part of my order?

Bassike orders may be sourced from one or multiple locations. When sourced from multiple locations your order will be sent separately and may arrive on different days. If you have only received part of your order, please contact customercare@bassike.