What happens with returned packages or failed deliveries?Updated a month ago

In the case where Australia post or DHL is unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Bassike is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). In addition to this, BASSIKE is not responsible for any fees incurred upon re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. If your parcel has been returned to us, our customer care team will be in contact with you.