Our customer care team is available from 9am to 5:30pm Mon-Fri.

bassike

Bassike ships to all destinations within Australia and New Zealand.  Our Australian postage charges are:

Free standard delivery (2-7 days) for all orders over $200aud with Australia Post
$10 standard delivery (2-7 days) for all orders under $200aud with Australia Post

$12.00 express delivery (1-3 business days) in available areas when ordered before 12 pm mon-fri.
 
For New Zealand shipping, we offer the following options:

Free express delivery (2-3 days) for all orders over $ 300 New Zealand-wide with DHL international express

$15.00 express delivery (2-3 days) on all other orders New Zealand-wide with DHL international express
additional customs fees may apply if the value of your order is over NZ$1000 

Bassike ships worldwide via our international freight partner dhl express.

Our international shipping charges are: 

Free express delivery (3-5 days) for all orders over $300usd worldwide with dhl international express

$20usd express delivery (3-5 days) forall other orders worldwide with dhl international express

Please note, bassike ships international orders on a delivery duties unpaid (DDU) basis which means that you will be required to pay any additional fees when your order arrives in your country. These fees are not added to your order total in the checkout and are non-refundable in the instance you wish to return your item.

You should expect to have your order within the said business days above. You can track your order status by clicking here.

Unfortunately we are unable to authorise bassike orders to be left at the door for safety and security reasons and a signature will be required upon delivery. 

If you have any further questions about our shipping policy, please see this page.

What is your shipping policy?

We're sorry to hear your order did not work as expected. 

 
To submit your return please follow the link below and enter your order confirmation number (including the #WAU) and your email address or postal code. 

Please note, your return must be submitted within 14 days of the purchase date. Sale items are only eligible for a credit note, while final sale items are not eligible for return.

https://returns.bassike.com/#/

 
To proceed with your return, please select the item(s) you wish to return and provide a reason - you will then be able to select if you would like a refund, an instant exchange, or store credit.

Please note, if you choose an instant exchange you will be required to enter your credit card details and a $1 pre-authorization will be held until your return item is received and approved by our returns department. 

After submitting your return, a pre-paid shipping label will be generated that you can use to send this your order back to us. If you do not have a printer, you can scan the barcode at the post office where the shipping label will be printed for you.

Please see our returns policy below for any more information.

https://www.bassike.com/pages/return-policy

How do I submit a return?

Online returns:

You may return your bassike.com order for a refund, exchange or credit voucher within 14 days of purchase, for any reason.

For returns of sale items, we do not offer refunds unless deemed faulty. you are welcome to return sale items for an exchange or credit voucher, unless the item is marked as final sale.

Returned items must be unworn, unused and unwashed with all original tags attached. In the interest of hygiene, earrings are not eligible for return.

In-store returns:

An exchange or credit note on goods purchased in-store are permitted within 7 days from the date of purchase upon proof of receipt. Garments must be returned in their original condition with the swing tag attached, and must not have been worn, altered, or washed. no refunds will be given for change of mind unless required by law.

What is your return policy?

We're sorry to hear you have received a faulty item.

We ask if you could please send through the below images of the garment to customercare@bassike.com. 

Please send through a full length image of the garment (both front and back), an image of the bassike label and a close up image of the fault. 

Please provide your order details when sending through the images.

Once we have the above information, our team will be able to assess this further and advise the next steps.

My item arrived faulty, what do I do?

We recommend taking your size based on how relaxed or fitted you would like to wear your bassike garment.

Please see our size guide below for sizing conversions and measurements.

https://www.bassike.com/pages/size-guide

For exact garment measurements, please reach out to our customer service team at customercare@bassike.com.

How do I pick the right size?

Please apply your credit note/gift voucher at the second stage (after the shipping details) of the checkout process in the gift voucher section under 'apply gift card'. 

Please be aware of the expiry of your gift voucher as we will not be able to extend credits or vouchers beyond their expiration date.

For more information or details on your credit note / voucher, please reach out. to customercare@bassike.com.

How do I apply my gift voucher at checkout?

Your order has been received and we are working on getting it shipped out.

Our processing time before the order ships is 3-5 days, excluding weekends.

We will email you a confirmation once it ships and that will include tracking information as well.

If you have any questions in the meantime, please don't hesitate to reach out.

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