You may return your Bassike order for a refund, exchange or credit note within 14 days for any reason. Items must be unworn, unused and unwashed with all original tags attached. in the interest of hygiene, earrings are not eligible for return. For re

<h3 id="online-returns">Online returns</h3>You may return your Bassike order for a refund, exchange or credit note within 14 days for any reason. Items must be unworn, unused and unwashed with all original tags attached. in the interest of hygiene, earrings are not eligible for return.For returns of sale items, we do not offer refunds unless deemed faulty. You are welcome to return sale items for an exchange or credit note unless the item is marked as final sale.Final sale items are not eligible to be returned at all, unless deemed faulty.&#xA0;To submit your return please follow the link below and enter your order confirmation number (including the #WAU) and your email or postcode.<a data-fr-linked="true" href="https://portal.refundid.com/stores/bassike" id="isPasted">https://portal.refundid.com/stores/bassike</a>To proceed with your return please select the item(s) you wish to return and provide a reason, you will then be able to select whether you would like a refund, instant exchange or store credit.After submitting your return a prepaid shipping label will be generated that you can use to send your return back to us. If you do not have a printer, you can scan the barcode at the post office where the shipping label will be printed for you. <h3 id="in-storereturns">In store&#xA0;returns</h3>Exchange or credit note on goods purchased in-store is permitted within 7 days from purchase upon proof of receipt. Garments must be returned in their original condition with the swing tag and must not have been worn, altered or washed. No refunds will be given for change of mind unless required by law.

How do I make a return?

Sale items can be returned for a credit note or exchange. Refunds on sale items are not eligible unless deemed faulty. If an item is marked as final sale, this is not eligible for return unless in the event of being faulty. We recommend choosing care

Sale items can be returned for a credit note or exchange. Refunds on sale items are not eligible unless deemed faulty.If an item is marked as final sale, this is not eligible for return unless in the event of being faulty. We recommend choosing carefully to avoid disappointment and suggest contacting <a href="mailto:customercare@bassike.com">customercare@bassike.com</a> for any assistance with sizing or general product queries. Our final sale banner is marked on both the product page and checkout to avoid any confusion.

Can I return a sale item?

Online orders can be returned in store for an exchange or credit note within 14 days of purchase. However, our stores cannot facilitate refunds for online purchases. If you are returning for a refund, you will need to lodge your return via our online

Online orders can be returned in store for an exchange or credit note within 14 days of purchase. However, our stores cannot facilitate refunds for online purchases. If you are returning for a refund, you will need to lodge your return via our online returns portal. Please contact <a href="mailto:customercare@bassike.com">customercare@bassike.com</a> if you need assistance with submitting your return.

Can I return an online order in store?

Bassike offer free and easy online exchanges if your order isn't quite right within Australia and the United States. Exchanges are also welcome anywhere else internationally; however, you will unfortunately be required to cover the shipping cost of y

Bassike offer free and easy online exchanges if your order isn&apos;t quite right within Australia and the United States.Exchanges are also welcome anywhere else internationally; however, you will unfortunately be required to cover the shipping cost of your return.Submit your return online and follow the steps to select a new size or item. As your exchange item will be shipped immediately, you will be required to enter your credit card details and a $1 pre-authorisation will be held until your return item is received and approved by our returns department. Once your return is received and approved, the $1 deposit will be released. We recommend sending your return as soon as possible after submitting your return online, as exchanges received outside of the 14 day return window will be charged in full and returned to your original order address. If an exchange does not meet the standard BASSIKE return policy, the credit card used for pre-authorisation will also be used to deduct the full value of the original return item. In this instance our customer care team will be in touch and your order will be returned to the original order address. Please check your items meet our return policy standards before making a return. If the item you are hoping to exchange for is no longer available at the time of processing, a refund or credit note will be issued depending on the item&#x2019;s discount status. Exchanges are offered on all online purchases, excluding items marked as final sale.

How do exchanges work?

If you have made a purchase with a gift voucher and decided to return your item, your refund will be processed as a new credit note. Your new credit note details will be sent to you via email once your return has been processed.

If you have made a purchase with a gift voucher and decided to return your item, your refund will be processed as a new credit note.Your new credit note details will be sent to you via email once your return has been processed.&#xA0;

How will my refund be processed if I paid with a gift voucher?

If you have used PayPal, your refund will be reimbursed back to the PayPal account used for purchase. For afterpay purchases, any funds that have been paid will be refunded by afterpay to the card linked to your account. Any outstanding payments will

If you have used PayPal, your refund will be reimbursed back to the PayPal account used for purchase.For afterpay purchases, any funds that have been paid will be refunded by afterpay to the card linked to your account. Any outstanding payments will be cancelled.

Returns

How do I make a return?

Can I return a sale item?

Can I return an online order in store?

How do exchanges work?

How will my refund be processed if I paid with a gift voucher?

How will my refund be processed if I used PayPal or Afterpay?