Submit a ReturnUpdated 3 months ago

ONLINE

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 14 days of purchase. All returns must be submitted through the Bassike return portal and posted within the 14 day return period.

Returned items must be unworn, unused and in original condition with all tags and packaging intact.

• Refunds are eligible on full priced styles only. 
• Full price items can be returned for a full refund, credit note or size exchange.
• Sale items are not eligible for a refund. All discounted/marked down styles can be returned for an exchange or credit note only.
• Final Sale items are not eligible for a return of any kind.
• Please note that, due to hygiene reasons, earrings and swimwear are final sale.

If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost. 

We offer free returns on all orders within Australia.

International returns are managed through Refundid and fulfilled via DHL.

• Return shipping fees apply and vary by country. The applicable fee will be shown when lodging your return.
• Unless otherwise stated, return shipping costs are the responsibility of the customer.

Duties and taxes are non-refundable. For orders where duties and taxes are paid at checkout, these amounts will be deducted from your return. 

IN-STORE

In-store purchases can only be returned in store within 7 days of purchase with proof of receipt. Garments must be returned in their original condition with swing tags attached and must be unworn, unaltered and unwashed. No refunds will be issued for change of mind unless required by law. In-store credit notes are valid in-store only and cannot be used online.

Bassike cannot accept returns from third-party stores or online retailers; please contact the original provider for those purchases.