How do exchanges work?Updated a month ago

Bassike offer free and easy online exchanges if your order isn't quite right within Australia and the United States.

Exchanges are also welcome anywhere else internationally; however, you will unfortunately be required to cover the shipping cost of your return.

Submit your return online and follow the steps to select a new size or item.

As your exchange item will be shipped immediately, you will be required to enter your credit card details and a $1 pre-authorisation will be held until your return item is received and approved by our returns department. Once your return is received and approved, the $1 deposit will be released.

We recommend sending your return as soon as possible after submitting your return online, as exchanges received outside of the 14 day return window will be charged in full and returned to your original order address.

If an exchange does not meet the standard BASSIKE return policy, the credit card used for pre-authorisation will also be used to deduct the full value of the original return item. In this instance our customer care team will be in touch and your order will be returned to the original order address. Please check your items meet our return policy standards before making a return.

If the item you are hoping to exchange for is no longer available at the time of processing, a refund or credit note will be issued depending on the item’s discount status.

Exchanges are offered on all online purchases, excluding items marked as final sale.