Our customer care team is available from 9am to 5:30pm Mon-Fri.

Bassike

<p><span style="color: rgb(0, 0, 0);">If your order has not arrived within the specified dates given by the shipping carrier and has significant delays, please contact <a href="mailto:customercare@bassike.com">customercare@bassike.com</a> as soon as possible. Our customer care team will open an investigation with the shipping carrier to find out where your order is and they will advise the next steps.</span></p>

If your order has not arrived within the specified dates given by the shipping carrier and has significant delays, please contact customercare@bassike.com as soon as possible. Our customer care team will open an investigation with the shipping carrie

My order still hasn't arrived, can you help?

Delivery

How do I log into my BASSIKE account?

How do I create an account?

How do I sign up to the mailing list?

How do I unsubscribe from the mailing list?

Account

What shipping services do you use?

What happens with returned packages or failed deliveries?

Do I have to sign for my order?

Will my order be dispatched the same day?

Do I have to pay duties and taxes?

Where are orders dispatched from?

Do you offer click and collect from store?

What is your shipping policy?

Why have I only received part of my order?

How do I make a return?

Can I return a sale item?

Can I return an online order in store?

How do exchanges work?

How will my refund be processed if I paid with a gift voucher?

How will my refund be processed if I used PayPal or Afterpay?

Returns

How do I apply my gift card at checkout?

Why am I being charged in USD?

What is New Zealand GST?

What payment options do you accept?

How do I apply my welcome discount code?

Do you sell gift cards?

Payment

How can I check stock in stores?

Where are your stores located?

Can items be reserved in store?

Stores

Can I change or cancel my order?

What do I do if I receive a faulty item?

What do I do if I receive a faulty item from one of your stockists?

My size is out of stock, how can i know when it will be restocked?

Order and Stock Enquiries

My order still hasn't arrived, can you help?Updated 2 months ago