Our customer care team is available from 9am to 5:30pm Mon-Fri.

Bassike

Bassike orders may be sourced from one or multiple locations. When sourced from multiple locations your order will be sent separately and may arrive on different days. If you have only received part of your order, please contact <a href="mailto:customercare@bassike.com">customercare@bassike.com</a> and our customer care team will be happy to advise further.

Bassike orders may be sourced from one or multiple locations. When sourced from multiple locations your order will be sent separately and may arrive on different days. If you have only received part of your order, please contact customercare@bassike.

Why have I only received part of my order?

Delivery

How do I log into my BASSIKE account?

How do I create an account?

How do I sign up to the mailing list?

How do I unsubscribe from the mailing list?

Account

What shipping services do you use?

What happens with returned packages or failed deliveries?

Do I have to sign for my order?

Will my order be dispatched the same day?

Do I have to pay duties and taxes?

Where are orders dispatched from?

Do you offer click and collect from store?

My order still hasn't arrived, can you help?

What is your shipping policy?

How do I make a return?

Can I return a sale item?

Can I return an online order in store?

How do exchanges work?

How will my refund be processed if I paid with a gift voucher?

How will my refund be processed if I used PayPal or Afterpay?

Returns

How do I apply my gift card at checkout?

Why am I being charged in USD?

What is New Zealand GST?

What payment options do you accept?

How do I apply my welcome discount code?

Do you sell gift cards?

Payment

How can I check stock in stores?

Where are your stores located?

Can items be reserved in store?

Stores

Can I change or cancel my order?

What do I do if I receive a faulty item?

What do I do if I receive a faulty item from one of your stockists?

My size is out of stock, how can i know when it will be restocked?

Order and Stock Enquiries

Why have I only received part of my order?Updated a month ago