Our customer care team is available from 9am to 5:30pm Mon-Fri.

Bassike

Bassike does not authorise parcels to be left unattended for safety and security reasons and a signature will be required upon delivery. If you are not home to sign for your parcel at the time of delivery your parcel will be delivered to your local post office, and you will be notified by Australia Post. If you do not collect your parcel from the post office within 14 business days your parcel will be returned to us. For more information, please contact&#xA0;<a href="mailto:customercare@bassike.com" style=" border-box;-webkit-font-smoothing: antialiased;color:var(--main-primary);user-select: auto;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;word-spacing:0px;">customercare@bassike.com</a><span style=" border-box;-webkit-font-smoothing: antialiased;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;">.

Bassike does not authorise parcels to be left unattended for safety and security reasons and a signature will be required upon delivery. If you are not home to sign for your parcel at the time of delivery your parcel will be delivered to your local p

Do I have to sign for my order?

Delivery

How do I log into my BASSIKE account?

How do I create an account?

How do I sign up to the mailing list?

How do I unsubscribe from the mailing list?

Account

What shipping services do you use?

What happens with returned packages or failed deliveries?

Will my order be dispatched the same day?

Do I have to pay duties and taxes?

Where are orders dispatched from?

Do you offer click and collect from store?

My order still hasn't arrived, can you help?

What is your shipping policy?

Why have I only received part of my order?

How do I make a return?

Can I return a sale item?

Can I return an online order in store?

How do exchanges work?

How will my refund be processed if I paid with a gift voucher?

How will my refund be processed if I used PayPal or Afterpay?

Returns

How do I apply my gift card at checkout?

Why am I being charged in USD?

What is New Zealand GST?

What payment options do you accept?

How do I apply my welcome discount code?

Do you sell gift cards?

Payment

How can I check stock in stores?

Where are your stores located?

Can items be reserved in store?

Stores

Can I change or cancel my order?

What do I do if I receive a faulty item?

What do I do if I receive a faulty item from one of your stockists?

My size is out of stock, how can i know when it will be restocked?

Order and Stock Enquiries

Do I have to sign for my order?Updated a month ago