What do I do if I receive a faulty item?Updated 2 months ago
Online
If you have received a faulty item we ask if you could please send through some images of the garment to [email protected].
Please send through a full length image of the garment (both front and back), a swing tag image and a close up image of the fault.
Once we have these images, our team will be able to assess this further and advise the next steps.
Once we have these images, our team will be able to assess this further and advise the next steps.
In store
If you notice a fault with your in store purchase, we ask if you could please contact the store of purchase or head into your local bassike store and they will be more than happy to assist further.